Choose Axentrio if
- You or a small team speak to the customer yourselves
- You want an assistant, not a ticketing system
- WhatsApp, Instagram, Messenger and your website must share one inbox
- A booking in Google or Outlook is the next step
COMPARISON
Axentrio or Trengo for customer conversations?
Trengo is a team inbox for support desks. Axentrio is a digital assistant for sole traders and small teams in Belgium: answering, gathering leads and booking from Pro.
When to choose which
Trengo fits better if
- You need a support team with queues and agent seats
- Tickets and SLAs are the product
- You run omnichannel as a service desk, not as a business assistant
| Axentrio | Trengo | |
|---|---|---|
| For whom | Sole traders and small Belgian teams | Support teams and service desks |
| Channels | Website, WhatsApp Business, Messenger, Instagram | Omnichannel inbox for teams |
| Inbox | Shared inbox, included with Essential and Pro | Team inbox with agent seats |
| Assistant | Answers, gathers leads, books from Pro | Helpdesk-first; AI as a complement to agents |
| Calendar | Google or Outlook from Pro €149.99/month excl. VAT | No business calendar at the core for sole traders |
| Languages | Dutch, French and English | EU support, team-first |
| Price | Essential €69.99, Pro €149.99 excl. VAT | Priced per team and seats; higher for desks |
| Company | Belgian, Sint-Niklaas | Dutch omnichannel for teams |
Trengo prices depend on seats and plan. Check their site. Axentrio prices are per month excl. VAT.
A business is not a service desk
Trengo is built for teams that split tickets. That fits a helpdesk with ten agents. A salon, plumber or coach does not need a queue: they need one place where website, WhatsApp, Messenger and Instagram meet, and an assistant that helps the customer on while you are busy.
Inbox included, no extra seat
With Axentrio the shared inbox is in Essential (€69.99/month excl. VAT) and Pro (€149.99/month excl. VAT). You pay for the business, not per agent. Trengo charges team seats. For one owner or a small team, that is the wrong model.
The next step is a booking
From Pro, your assistant looks at Google or Outlook and helps lock in a time. Trengo closes the message for the team. If your next customer books a treatment, a house visit or an introductory meeting, the calendar is part of the conversation, not a separate tool beside it.
Belgian, in three languages
Axentrio is in Sint-Niklaas and replies in Dutch, French and English. Trengo is a strong EU player for support teams. For a Belgian SME that talks to the customer itself, an assistant for the business counts more than a desk for agents.
MORE TIME FOR YOUR BUSINESS
Give your next customer attention today.
Bring your messages together in Axentrio. Let your digital assistant handle questions and prepare the next step while you focus on your business.
Try Pro for 14 daysPayment method required. After 14 days, Pro continues automatically at €149.99 per month excluding VAT, unless you change or cancel before the trial ends. Read the trial terms